Cancellation Policy

When an order can be cancelled

Standard product orders may be cancelled at any time before dispatch. Once an order has been dispatched, it cannot be cancelled and, where eligible, must be handled under our Returns & Refunds Policy.

Customized and bulk orders

Customized, altered, embroidered, made-to-order and bulk uniform orders may be cancelled only before production or material procurement begins. Any approved deduction will reflect work completed, materials procured and other non-recoverable costs already incurred.

How to request cancellation

• Email contact-us@rvjgarments.in with the order reference and registered phone number.
• Alternatively, contact +91 88484 86456 during business hours.
• A cancellation is effective only after RVJ confirms it in writing.

Refund after cancellation

For a prepaid order cancelled before dispatch, the approved amount will be returned to the original payment method within 5–7 business days. The bank or payment provider may require additional time to credit the amount.