01
Grievance Officer
Vipindas P Vijayan — Managing Director & CEO, RVJ Premium Garments Pvt Ltd
Thiruvilwamala, Thrissur, Kerala – 680594, India
02
Contact
- Email: contact-us@rvjgarments.in
- Phone / WhatsApp: +91 88484 86456
- Business hours: Monday to Saturday, 10:00 AM–6:00 PM IST, excluding public holidays
03
How we handle a grievance
Please include your name, order reference, registered contact details, a clear description of the concern and supporting documents or photographs. We will acknowledge the complaint within 48 hours and aim to provide a resolution within 30 days, subject to the nature and complexity of the matter.
04
Escalation
If you are not satisfied with the initial response, reply to the same email thread with the subject ‘Escalation’ and explain the unresolved issue. This keeps the complete case history together for management review.