Return eligibility
A return or replacement request must be raised within 3 calendar days from delivery. The item must be unused, unwashed, unworn, unaltered and returned with its original tags, packaging and invoice.
Damage, defect or wrong item
If an item arrives damaged, defective or different from the confirmed order, contact us within 3 calendar days and provide the order reference, an unpacking video where available, and clear photographs of the item and packaging.
Items not eligible for return
- Customized, stitched, altered, embroidered or made-to-order products, unless defective or supplied contrary to the confirmed specification.
- Bulk uniform orders, except for an accepted manufacturing defect or specification mismatch.
- Used, washed, worn, damaged, incomplete or tag-removed items.
- Products returned for normal colour variation caused by photography, display settings or fabric batches.
- Clearance or final-sale items specifically marked non-returnable.
Inspection and resolution
All returned items are inspected after receipt. RVJ may approve a replacement, store resolution or refund depending on product availability and the nature of the issue. Approval is not automatic merely because a product has been sent back.
Refund timeline
Approved refunds are initiated to the original payment method within 5–7 business days after inspection and approval. Shipping or handling charges are non-refundable unless the return is due to an RVJ error or an accepted product defect.
Return shipping
Where the issue is an accepted RVJ error, defect or incorrect item, RVJ will provide return instructions. For other approved returns, the customer may be responsible for safe return shipping and associated costs.